Support & Billing Manager (Night Shift)
We’re looking for a responsible and proactive specialist to improve customer experience and assist with billing processes. You’ll be a key player in ensuring high-quality interactions with users. This is a flexible role with room to grow, optimize support workflows, and implement your own ideas.
Your tasks
1. Night shifts from 11:00 PM to 8:00 AM, on a 2/2 schedule (Saturdays and Sundays are considered working days if they fall on your shift).
2. Gain deep knowledge of the company’s products or services to provide accurate and helpful support.
3. Improve overall customer satisfaction by effectively addressing inquiries and resolving issues promptly.
4. Collect and act on customer feedback to continuously improve service quality and address any areas of concern.
5. Resolving the disputes and chargeback alerts.
What we expect from you
1. CRM systems knowledge (e.g.: Zendesk, Freshdesk, etc.).
2. Basic understanding of billing processes and payment systems.
3. Result-oriented and striving for self-improvement.
4. Multitasking and a willingness to learn.
5. At least 6 months of experience in customer support/billing will be an advantage.
Will be a plus
Basic understanding of billing processes and payment systems.
You are welcome to join us if you are looking for
1. Make a real impact on user experience and service quality.
2. Grow into a Middle Support role or even lead a support stream in the future.
We offer
1. Work format of your choice: fully remote from anywhere in the free world, as well as access to one of our offices upon request (Kyiv, Warsaw).
2. Conditions that allow you to focus on your performance: decent remuneration that matches your skills and experience. We also provide equipment regardless of the format of work and geography.
3. Career growth through action: 80%+ of all leads at Kiss My Apps were swifters 2-3 years ago. Your impact here is not determined by the years on your resume - it is determined by how quickly you learn, take responsibility, and take ownership of your own career.
4. Well-being program: we care about the mental health of the team and provide access to individual or group therapy with a corporate psychologist, as well as online yoga classes twice a week.
5. Development and professional fulfillment: we hold internal speaking clubs in English with a guest speaker, as well as provide opportunities to speak at internal and external events from Kiss My Apps. In addition, you will have an annual budget to cover up to 50% of professional conferences, educational events and events.
6. Additional benefits where you choose: we provide a fixed budget for the year from which you choose which item of expenses to cover: 50% of health insurance, psychotherapy, sports or dentistry. As well as 40 days of paid vacation and sick leave without reference to dates.
7. Support in times of war: we provide everyone with everything they need to work smoothly, systematically support the Defense Forces and join initiatives to restore Ukraine.
8. Networking that moves forward: access to events from Netpeak Group and more.
What the hiring process looks like
1. Introductory call with a recruiter – 45 min to discuss your expectations, experience, and KMA’s culture.
2. Test task – a practical assignment reflecting real challenges.
3. Technical-Final stage – closing interview with the Customer Support Team Lead.
Ready to build support that scales with products used by 100M+ users? Join us and let’s launch the future together. 🚀